CHANGE OF MEDIUM SURCHARGE: There is a $5.00 special-order charge added when you are requesting that it be made in a white vinegar-base or water, unless we already have it in stock. It will take up to ten business days to fulfill special orders. If you would like to expedite this process, there is an optional $3.00 rush fee, in which case the total change of medium and rush fee surcharge will be $8.00.
VOLUME DISCOUNT: For non-Etsy customers when purchasing 12 or more items, a 25% discount will be given for each item and/or package prior to adding the shipping charges below. Etsy customers do not qualify for this discount; however, Etsy prices are already discounted over 25%. This discount cannot be combined with another promotional discount, though the highest available discount will be given at the time of purchase. If a larger discount special is running at the time of your order, the higher discount will be applied to items that qualify. Note that a package is counted as one item. If we are out of a single item or package, it could be beneficial to choose another item to meet the 12 minimum required, as most people tend to need almost all products at one time or another.
VOLUME DISCOUNT – SAME ITEM: When buying seven or more of the same item, you will receive a 40% off discount on those particular items. Please refer to the last column for volume discount rates. Etsy customers do not qualify for this discount; however, they will already be getting discounts which vary depending upon the item ordered.
DISTRIBUTOR DISCOUNT: Distributors must apply for this privilege and have the intention to resell the majority of the products purchased. If interested in becoming a distributor, please ask for the separate distributor agreement.
RUSH FEES: There is a $5 rush fee should you want your products packaged and shipped ASAP. There is an additional optional $3 rush fee as mentioned above in Change of Medium that can be added for the prioritization of making special order products or products when we are out of them due to times of high-volume sales.
MAIL ORDER CHARGES:
There will be a $2.00 handling charge on all orders under $120 retail value. This charge is waived for orders of $120 or more. If you are ordering from Etsy the $2.00 handling fee is included in the shipping cost quoted.
Orders must be shipped by Fed Ex home delivery or ground if they contain one or more 4 Oz or larger sprays. They are being shipped from Pennsylvania and will take one to five business days to arrive once shipped via Fed Ex. If an order does not contain a spray, postal regulations permit it to be shipped via USPS first class or priority mail depending upon its weight. Once payment is received, if the product is in stock, it will take 3 business days to process the order prior to shipment. Allow 1 -3 business days for shipping for orders which do not contain sprays.
If you are not an Etsy customer and wish to place an order for products not yet listed on Etsy, contact Health Options Institute at 610 419-3535 to receive a price quote and to make a credit card payment or to leave a message. See http://healthoptionsinstitute.org/Visit-Us/Directions/ for the massage school’s somewhat limited office hours. When visiting in person, it is best to call in advance.
RETURNS: Products come with a 100% cheerful money-back guarantee, excluding your original shipping and handling charges which are not refundable. The claim must be made within 45 days of receipt of the item. To receive a refund, e-mail email@example.com with the reason for dissatisfaction and we will issue you a claim code. Then call or email Health Options Institute at 610 419-3535 or firstname.lastname@example.org with the claim code. A refund check will be mailed within 10 business days of claim code receipt. It is not necessary to return the product.